Refund Policy

Last Updated: 19 February 2025

1. Eligibility for Refunds

We strive to ensure you are satisfied with our Service. You may request a refund under the following circumstances:

Technical Errors: If the Service is unusable due to technical faults on our end.
Service Not as Described: If the Service materially differs from what was advertised.
Accidental Purchase: If you purchased a subscription by mistake.

Refund requests must be made within 14 days of purchase.

2. Non-Refundable Situations

Refunds will not be granted for:

Partial use of the Service (e.g., completing mock interviews or accessing AI feedback).
Change of mind after using the Service.
Failure to meet system requirements (e.g., incompatible devices/browsers).

3. How to Request a Refund

Your full name and email address.
Proof of purchase (e.g., transaction ID).
A detailed reason for your request.

4. Processing Refunds

Approved refunds will be processed within 7 business days to your original payment method.
Refunds may take 5–10 business days to appear in your account, depending on your payment provider.

5. Subscription Cancellations

Subscriptions can be canceled at any time, but cancellation does not entitle you to a refund for unused portions of the billing period.
Future payments will be stopped immediately upon cancellation.

6. Legal Rights

This policy does not affect your statutory rights under the UK Consumer Rights Act 2015 or EU Consumer Protection Laws, which entitle you to a refund if the Service is faulty, misrepresented, or not provided.

7. Changes to This Policy

We reserve the right to update this policy. Significant changes will be communicated via email or a notice on our website.

8. Contact Us

For refund-related questions, contact us at contact@mindorah.com.